Operations during the Covid-19 period.

The impact of Covid-19 on our business operations

In line with Government advice we have implemented home working, but we have put measures in place so that clients should notice minimal disruption to our service at the moment.

Clients can call us on the usual number. It may take slightly longer to answer calls, but please do leave us a message and we will call you back. Please note this may be from an 'unknown number'. 

We have put measures in place to deal with post on a daily basis, this will ensure any paper applications we receive will be dealt with in the normal way subject to Royal Mail operations. However, we would encourage clients to deal online if they can. 

We have been informed by Aegon that measures have been put into place to cover periods of lower staff members in their office and to implement home working if necessary. To read more click on one of the links below:

Aegon Pandemic Planning - FAQs
Business Continuity at Aegon

We are confident that you won’t notice any significant disruption to our service during this period, if you have any queries please contact our customer services team on 08085 498 477 or email [email protected]